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+61 3 6225 3483

This is a demo store. Any orders placed through this store will not be honored or fulfilled.

How To Order ?

Ordering from us is simple, quick and safe. We have a 30 day money back guarantee. If you are not happy with a product for any reason then we will gladly refund your money. This guarantee requires:

  • You notify us by phone within 30 days of the date of your purchase
  • You return the product at your cost with the original packaging and in good condition for resale
  • You select another item of equal cost or if higher pay the difference OR
  • You choose a money refund which will be credited to you according to your original payment method. Postage is not refunded
  • We reserve the right to deny refunds when returned items are not in a suitable condition for resale
about-usimage

Your ordering options are as follows:

1.Online Secure Shopping Cart

You can order directly from this website by selecting the items you wish to purchase and adding them to the shopping cart. Your personal details are completed at the secure check out where you pay by credit card. Visa and MasterCard are accepted. PayPal is also accepted. Sorry we do not take American Express.

If you have any problems with your online order then phone us on +61 03 62253483.

2.Over the phone

Give us a call on +61 03 62253483. You will need to provide your contact details, the items you wish to purchase and your credit card details. Payment can also be arranged by direct deposit. Cheques and money orders are acceptable but must be cleared by the bank first before items are dispatched.

3.By email

Please email us at christine@kidsmusictoys.com.au and clearly list the items you wish to purchase and your phone number. We will contact you by phone to confirm your order and payment method.

4.LAY BY - NEW!

Lay by must be requested by phone and any payment made by credit card. Some basic rules to keep the process simple:

  • Minimum order of $80.
  • Initial deposit of $25 by credit card.
  • Maximum of 16 weeks to complete full payment.
  • Your choice of the number of payments, the amounts and the dates. This will be confirmed when making the initial payment.
  • The payments will be deducted from your credit card on the agreed upon dates.
  • If a payment cannot be deducted you will be contacted by phone.
  • If the Lay By is cancelled by either the customer or Kids Music Toys there is a $25 cancellation fee. Any payment made in excess of $25 will be refunded.
  • Order will be posted immediately once final payment has been made or returned to stock if full payment not received at the end of the 16 weeks

5.Age recommendations & Suitability for Babies & Young Children

Each manufacturer has their own recommendations re age suitability. All parents should be aware that some products may be unsuitable for children under 3. We have listed age recommendations where the manufacturer has provided these. Please exercise all due care and diligence when providing small children with any toys that contain small parts. It is your responsibility to check any labeling before giving to children. Supervision is always advised. Musical instruments are not made to withstand misuse of any kind, including thrashing, bashing, beating or thumping!

6.Delivery

All parcels will be sent via Australia Post Click and Send regular mail unless the Express Post option is selected. Parcels are fully trackable and a signature is required on delivery. You will receive an email from Australia Post providing you with your tracking ID.

Your order will be posted during business hours on the same day it is received as long as it is no later than 1.30pm and all items are currently in stock. If you have elected to pay by bank transfer or cheque/money order your order will be sent once funds have been cleared. Orders are not shipped on weekends. For most destinations within Australia delivery takes 3-4 working days but it can be 4-5 working days for some areas and it is possible that 7-10 working days will be needed for remote destinations. Cost is $10.95 per order, not per item, Australia - wide. A small number of heavy or bulky items are charged at a higher rate. These heavy/bulky items cannot be sent via express post and free shipping will not apply.

Express Post is available for all orders except any containing heavy/bulky items. This is the fastest delivery available. This will give next day delivery, provided you are within an Australia post guaranteed next day delivery zone. If your order is urgent then we suggest you select this option. Our shopping cart will calculate your express postage and handling charges dependent on the size of your order. Some items are expensive to send express. If in doubt please give us a call for a quote.

7.Free Delivery

If your order total is $150 or more then delivery will be free via regular post. Conditions apply to free postage as follows: the order must be a minimum of $150; the order cannot contain any heavy/bulky item; no further discount or coupon can be applied. Free delivery applies to domestic Australian deliveries only.

8.Orders for Delivery outside Australia

we cannot deliver to destinations outside Australia except for New Zealand. Delivery to New Zealand is at a flat rate of $19.95 per order.