How To Order ?
Ordering from us is simple, quick and safe. We have a 30 day money back guarantee. If you are not happy with a product then we will gladly refund your money. Please note that postage is not refundable. Returns must be received within the 30 day period and will not be accepted if received more than 30 days after purchase. This guarantee does not apply to a change of mind or wrong selection, so please choose caarefully. This guarantee requires:
- You notify us by phone within 30 days of the date of your purchase. Please do not wait until the 30th day to make contact as you will be unable to return the product within the 30 day time frame.
- You return the product at your cost with the original packaging and in good condition for resale (where not faulty)
- You select another item of equal cost or if higher pay the difference OR
- You choose a money refund which will be credited to you according to your original payment method. Postage is not refunded
- We reserve the right to deny refunds when returned items are not in a suitable condition for resale
Your ordering options are as follows:
1.Online Secure Shopping Cart
You can order directly from this website by selecting the items you wish to purchase and adding them to the shopping cart. Your personal details are completed at the secure check out where you pay by credit card. Visa and MasterCard are accepted. PayPal is also accepted. Sorry we do not take American Express.
If you have any problems with your online order then phone us on +61 03 62253483.
2.Over the phone
Give us a call on +61 03 62253483. You will need to provide your contact details, the items you wish to purchase and your credit card details. Payment can also be arranged by direct deposit. Cheques and money orders are acceptable but must be cleared by the bank first before items are dispatched.
Please email us at firstname.lastname@example.org and clearly list the items you wish to purchase and your phone number. We will contact you by phone to confirm your order and payment method.
4.Age recommendations & Suitability for Babies & Young Children
Each manufacturer has their own recommendations re age suitability. All parents should be aware that some products may be unsuitable for children under 3. We have listed age recommendations where the manufacturer has provided these. Please exercise all due care and diligence when providing small children with any toys that contain small parts. It is your responsibility to check any labeling before giving to children. Supervision is always advised. Musical instruments are not made to withstand misuse of any kind, including thrashing, bashing, beating or thumping!
All parcels will be sent via Australia Post Click and Send regular mail unless the Express Post option is selected. Parcels are fully trackable and a signature is required on delivery. You will receive an email from Australia Post providing you with your tracking ID.
Your order will be posted during business hours on the same day it is received as long as it is no later than 1.30pm and all items are currently in stock. If you have elected to pay by bank transfer or cheque/money order your order will be sent once funds have been cleared. Orders are not shipped on weekends. For most destinations within Australia delivery takes 3-4 working days but it can be 4-5 working days for some areas and it is possible that 7-10 working days will be needed for remote destinations. Cost is $10.95 per order, not per item, Australia - wide. A small number of heavy or bulky items are charged at a higher rate. These heavy/bulky items cannot be sent via express post and free shipping will not apply.
Express Post is available for all orders except any containing heavy/bulky items. This is the fastest delivery available. This will give next day delivery, provided you are within an Australia post guaranteed next day delivery zone. If your order is urgent then we suggest you select this option. Our shopping cart will calculate your express postage and handling charges dependent on the size of your order. Some items are expensive to send express. If in doubt please give us a call for a quote.
If your order total is $150 or more then delivery will be free via regular post. Conditions apply to free postage as follows: the order must be a minimum of $150; the order cannot contain any heavy/bulky item; no further discount or coupon can be applied. Free delivery applies to domestic Australian deliveries only.