Terms and Conditions
Returns Policy & Guarantee
We have a 30 day money back guarantee. If you are not happy with a product then we will gladly refund your money. Please note that postage is not refundable. Returns must be received within the 30 day period and will not be accepted if received more than 30 days after purchase. All goods purchased from the Kids Music Toys website that are faulty, or have been wrongly described, or do not do what they are supposed to do, may be exchanged for a store credit or a refund with proof of purchase. This guarantee does not apply to a change of mind or wrong selection, so please choose carefully. We reserve the right to substitute colours on all items. This may happen from time to time so if you only want a specific colour then please let us know.
This guarantee requires:
- You notify us by phone within 30 days of the date of your purchase. Please do not wait until the 30th day to make contact as you will be unable to return the product within the 30 day time frame.
- You return the product at your cost with the original packaging and in good condition for resale (where not faulty)
- You select another item of equal cost or if higher pay the difference OR
- You choose a money refund which will be credited to you according to your original payment method.
- You pay the return postage.
- We reserve the right to deny refunds when returned items are not in a suitable condition for resale
All pricing on the Kids Music Toys website is in Australian Dollars (AUD) and includes GST. All prices are subject to change without notice. Postage is $10.95 with a small number of exceptions for bulky or heavy items which are charged at $19.95. Free postage does not apply to these items. Heavy/bulky items include drum kits, guitars and pianos.
Out of Stock Items
We reserve the right to provide similar items when out of stock. If a specific item is not available we will notify you and give you the option of a back order, or a selection change, or a refund or cancellation.
We offer these payment options:
- Visa or Master Card,
- Bank transfer and
- Buy now pay later through Afterpay and Etika.
Once goods have left our hands they are the responsibility of the carrier and therefore the buyer assumes all risk of loss. We do not notify buyers of dates of dispatch but endeavour to ship all items on the same day that orders are received. The usual delivery time is 2 to 5 working days but for some remote areas delivery can be up to 10 days. We do our best to chase up with Australia Post any items that have not arrived in due time, but responsibility for delivery is out of hands once goods have left our premises. All delivery is by Australia Post regular mail unless you have selected Express Postage. Express postage must be selected if requiring next day delivery or the fastest delivery possible.
Each manufacturer has their own recommendations re age suitability. All parents should be aware that some products may be unsuitable for children under 3. We have listed age recommendations where the manufacturer has provided these. Please exercise all due care and diligence when providing small children with any toys that contain small parts. It is your responsibility to check any labeling before giving to children. Supervision is always advised. Kids Music Toys is not liable for any incidents arising. Please be aware that musical instruments are not made to withstand misuse of any kind, including thrashing, bashing, beating or thumping.
Kids Music Toys respects the confidentiality of customers. The appropriate measures have been taken to ensure that your personal information is kept private and confidential. Your personal information, is used solely for your transactions with Kids Music Toys and is never shared with other organization
Kids Music Toys ensures that all customers can shop with complete confidence online. We have a secure transaction environment that uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. Kids Music toys will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential.